Hi, Gene! I enjoyed reading your recent editorial on the Normandy Landing (July issue). My dad, who is 77, was there 57 years ago. He was in the Navy and on an LST. I took him back to Normandy this past March. What a wonderful experience. Visiting the American Cemetery was quite moving. I was so impressed that in each small town and village we visited, people would come up and shake my father's hand and thank him for his services. So many years later and people still remember. Your editorial really delivered a great message. JoAnn Stromberg, SMTA [joann@smta.org]
Gene, I just read your "Publisher's Letter" in the August-September issue of CSR. I think it was great you took the time to remind us that our freedom came at an incredible cost and should never be taken for granted. Paul Smith [psmith@carsem.com]
Gene: I read your Publisher's Letter, "Everybody Talks About Customer Service" (July) with keen interest and found myself nodding in agreement. One would think that the improvements in technology were, and continue to be, designed to result in better time management. Silicon Valley has a reputation of being a fast-paced environment, which is far removed from Minneapolis, Minn., my former residence. However, I used to be proud of our Minnesotan practice called, "Minnesota Nice," which included prompt customer service with a smile. Perhaps the greatest setback of the Digital Age is the mere fact that our humanism has begun to fade away. We forget that we are the customer, we service the customer and we are all part of the same equation. Thank you, Miriam Ispahani, Fremont, Calif. [mariam@iselabs.com]
Dear Gene: I returned from Germany last week to discover a copy of Chip Scale Review containing the Publisher's Letter and your tribute to me and the many that fought and forfeited their lives for the freedom of Europe and the future freedom of the world. I thank you for remembering my personal friends in the Normandy Cemetery that are part of the 9,386 that are buried there and the 1,557 listed on the "Missing Wall." It was a wonderful experience and I am thankful that I could participate in such a trip both physically and financially. As I have stated before, "Good deeds won't get you to heaven but they sure make you feel good." Your letter in Chip Scale Review has had a tremendous impact on many of my friends, including your fellow travelers in Normandy, who would appreciate a copy, plus my son, grandson and Dr. Wheeler (the son of my co-pilot who was killed the night of D-Day). Dr. Wheeler was five months old the night his father was killed in Normandy. Thank you for your patriotism and friendship, Howard L. Huggett, Charlotte, N.C. [h.huggett@aol.com] |
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